Our 24×7 Help Desk Center Solves Problems Quickly:
Have your IT staff focus on your business issues while we support your end-users around the clock.
By leveraging JGA’s 24×7 Help Desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems, and support costs for your application support. Our goal is to help your team leverage technology to be more productive.
Let us provide your Organization with a staffed and customized Help Desk team supporting Manhattan Associates WMi, SCALE, and WMOS products, without capital investment, staff retention issues, trouble ticketing system, or infrastructure requirements.
24×7 Help Desk Services Include:
Calls answered by skilled WMi/PkMS/WMOS Support Consultants 24x7x365, not an answering or dispatch service.
Access to your secure self-service portal to request assistance and view the status of tickets.
Support for multi-location environments, including most international locations.
Incident and Problem management through an advanced trouble ticketing platform.
Change management and configuration management support.
Other GoldCare Services
Our Post Deployment Support Services include:
- Systems Monitoring / Scripts
- First Line of Defense for Issue Triage
- Diagnostics and Issue Resolution
- Database Tuning (on-prem)
- Query/Index Optimization
- Purge & Archive for Database
- SDN Installation
- Configuration & Optimization