HELP DESK SUPPORT SERVICES
JGA “HelpCare” Helpdesk Services
24×7 Help Desk Services Include:
Calls answered by skilled WMi/PkMS/WMOS Support Consultants 24x7x365, not an answering or dispatch service.
- Access to your secure self-service portal to request assistance and view the status of tickets.
- Support for multi-location environments, including most international locations.
- Incident and Problem management through an advanced trouble ticketing platform.
- Change management and configuration management support.