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Help Desk Services

Our US-based 24×7 Help Desk Center Solves Problems Quickly:

Let us provide you with a U.S. based and staffed and customized Help Desk team supporting Manhattan Associates WMi, PkMS and WMOS products, without capital investment, staff retention issues, trouble ticketing system or infrastructure requirements. Have your IT staff focus on your business issues while we support your end-users around the clock.

 

By leveraging our 24×7 Help Desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems, and support costs for your WMS application support.  Our goal is to help your team leverage technology to be more productive.

24×7 Help Desk Services Include:

  • Calls answered by skilled WMi/PkMS/WMOS Support Consultants 24x7x365, not an answering or dispatch service.

 

  • Access to your own secure self-service portal to request assistance and view status of tickets.

  • Support for multi-location environments, including most international locations.

  • Incident and Problem management through an advanced trouble ticketing platform.

  • Change management and Configuration management support.

  • Tiered service level support with custom Service Level Agreements (SLA) requirements are available.

Contact us to set up a free Support Services Consultation: